Managed IT Services

Network Operations Center

With X10 Managed Network Services, you maintain control of your overall network strategy while our team of certified experts monitor day-to- day operations, manage maintenance and upgrades, and rapidly respond to any interruptions.

Our Managed Services offer full range of options that would be best suited for your business needs. Whether it is a turn-key managed network or security operations, or co-managed service augmentation, or incident response and on-demand services, our flexible service package options, along with 24/7 operations, monitoring and support can be structured to meet your requirements.

X10 Networks manages systems, network and security operations supporting organizations of various sizes and verticals which include Education, Retail, Municipalities, Enterprise, Energy, HealthCare where we are supporting and managing operations and security for thousands of devices and systems.

 

 

IT STAFF DO NOT ALWAYS HAVE TIME OR EXPERTISE TO PROACTIVELY LOGIN AND CHECK CRITICAL ON REGULAR BASIS.

This results in devices being outdated and can create performance issues in the short and long term. In most cases, system patching and updates are more reactive than proactive approach.

CUSTOMERS HAVE NETWORK MANAGEMENT TOOLS, NOT FINE-TUNED AND IN MANY CASES OVERCOMPLICATED

Monitoring information needs to be analyzed by an expert which takes time and expertise and needs to become part of the daily review practice in order to review and interpret the results and troubleshoot the important issues.

EVENTUALLY MANY OF THE ALERTS GO UNNOTICED

Our monitoring solution offers a network management platform and alert analysis, at which point the customer is notified about critical issues. Devices are up-to-date and performance issues to not develop. This frees up hundreds of hours in IT time annually and allows IT staff to concentrate on macro tasks instead of micromanaging daily alerts.

  • HASSLE-FREE

    • Reduce total cost of ownership
    • Reduce investment in staff training
    • Reduce management overhead
  • RELIABLE

    • Reduce labour and time to manage and troubleshoot network and security issues
    • Increase end-user satisfaction
    • Have regular access to industry experts
  • EXPERTISE

    • Increase productivity by allowing staff to focus on other tasks
    • Managed network and security implementation based on Industry Best Practices
  • Managed Services: Day to Day Inclusion

    • Full service IT support for all supported devices
    • Support for break/fix on hardware with a manufacturer support contract
    • Remote and on-site support for configuration and installation of new and existing equipment
    • Back-up, restore and quarterly business continuity testing
    • Full-service security and network management and remediation for firewall devices, network switches, WAN routers, Internet content filtering, intrusion prevention, wireless security management and asset management
    • Deployment and management of our anti-virus agent for services and desktop included software as part of managed services
    • Assistance with hardware and software POCs for new system acquisitions
    • 24 x 7 and 8 x 5 phone and on-site support
    • Infrastructure and system planning with business leaders and statement of work for potential projects
    • Quarterly back-up, restore and business continuity testing for clients with cloud back-up and business continuity services
    • Deployment and management of our agent for remote control, alerting, reporting, and patch management included as part of your managed services contract
    • Support and remediation for all data center systems under the support contract.

For additional information, download our X10 Managed Services.4P and Managed Services brochures here.

Email Protection and Archiving

Sophisticated Protection for Your Business at an Affordable Price

The most vulnerable vector for malicious attacks is email – the communication lifeblood of most organizations. Our email protection solution provides continuously- updated spam and threat protection to effectively shield you 24/7. Even if you have a primary layer of security, as with Office 365, our service provides an additional layer of defense— inexpensive insurance to prevent spam, virus, and ransomware attacks through phishing and impersonation emails.

Benefits of a Managed Email Protection & Archiving Service

  • Aggressive Spam and Malware Protection

Our service constantly updates our filtering engines using statistical and heuristic inputs from SMTP behavior, reputation checks, content checks, quarantine management, and more. Our spam filtering scans and analyzes all email, links, and attachments, and uses the outputs of those scans to update our spam database.

  • Always-on Continuity

Additionally, our solution provides always-on email continuity via our cloud-based portal to prevent any business and email disruption. Even if your primary email service fails, your users will be able to access, receive, and send email from any device.

  • Seamless Integration

Our email protection service seamlessly integrates with both Microsoft Office 365, Microsoft Exchange, or virtually any other email service, providing an extra layer of protection to your email.

  • Email Archiving

Beyond email security, we also provide an integrated email archive. All incoming, outgoing and internal emails are “vaulted” for as long as you need, providing tamper- proof protection of your communications and intellectual property in the event of legal disputes or to meet regulatory requirements.

Why a managed email protection and archiving solution?

Many businesses believe that they if they are using Office 365 or other “protected” email service, that’s all they need to be fully protected. The larger the email provider, the larger the target for cybercriminals. We want you to rest easy at night, so believe in a “defense in depth” strategy that employs layers of protection for your business. With so much at risk, a managed email protection and email archiving service is inexpensive insurance to protect you from cyberattacks, wasted time deal with spam, and the loss of the communication history of your company and its intellectual property.

What makes your spam and malware filtering better?

Our email protection service uses some of the most sophisticated malware detection and antivirus (AV) technology in the world, leveraging a constantly updated threat engine based on input from over 10 million secured domains. For example, if a new phishing attack arises in Brazil, it’s instantly added to the Mail Assure threat database, helping protect users throughout the rest of the world. Our threat engine incorporates the results of SMTP behavior and reputation checks, content checks, user input from quarantine management, and more.

Additionally, our spam filtering is second to none. It scans and analyzes all emails, links, and attachments, and constantly updates its spam filters with inputs from users on all other managed secured domains.

Why is a cloud-based solution better?

Cloud-based solutions are inherently distributed and redundant, virtually eliminating the risk of data loss. If you have regulatory or compliance needs for specific server location, we can use cloud- based server centers ensured to be geo-located where you need them to be. And finally, cloud-based solutions are owned and maintained by others, keeping costs down for us, which means lower cost to you.

Key Features

  • Rock solid reliability and stability with no historical downtime
  • Continuously-updated AV protection

  • Built-in email continuity

  • No hardware or software maintenance

  • Simple, affordable and flexible

  • Rebranding of the product logo and color scheme for your company

  • Detailed reporting that provides a clear, easily- searched view of all email activity

  • Designed to look and work well on any device

86% of all email traffic is Spam. The number one vector for virus delivery to the desktop is email.

 

In the event of a core email service outage, your users will be able to continue receiving, and sending emails without interruption.

Fully Managed IT Service

Total Network Peace of Mind

Your time is precious. You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure it’s running predictably, optimally and securely. Our fully managed program is the ideal solution for an organization like yours, an organization that demands the utmost in network reliability and quality service.

Total IT support and management for a fixed monthly price – it’s that simple. We provide all of the benefits of an internal MIS department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware.

When you outsource the management of your important IT resources to us, we look upon this as a partnership. Our comprehensive approach means we are your IT department. By optimizing your network’s performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network. Security, networking, data protection and user support – we handle it all for a single, predictable price.

Do these issues plague your business?

  • No Technology Plan?

Does your organization lack a strategy for how technology can best serve it into the future?

  • IT Budget Crunch?

Under pressure to reduce IT costs, increase value or maximize profitability?

  • Management Struggles?

Need to find a more efficient way to manage your company’s technology?

Program Advantages

Increased Productivity: Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution

Reduced Business Impact from IT Failures: Combining preventative maintenance and remote monitoring means we minimize failures that could impact your business. Your network behaves in a stable and reliable manner

Reduced Network Downtime Through Proactive Maintenance: Through regular, preventative maintenance activities designed to keep your network operating efficiently, we reduce the number of emergency incidents you encounter

Fully Managed IT Program Elements

 

Managed Server 

  • 24×7 Advanced Performance Monitoring
  • Server Configuration Management
  • Key Application Maintenance
  • Microsoft and 3rd Party Patch Management
  • Real Time Server Optimization
  • Scheduled Preventative Maintenance
  •  

Managed Workstation

  • 24×7 Advanced Performance Monitoring
  • Workstation Configuration Management
  • Microsoft and 3rd Party Patch Management
  • Real time Workstation Optimization
  • Scheduled Preventative Maintenance
  • Managed Network
  • Firewall Management & Maintenance
  • Router/Switch Performance Monitoring

Managed Backup

  • Backup Deployment and Configuration
  • Backup Performance Monitoring
  • Backup Software Updates
  • Scheduled Backup Jobs
  • Data Center Replication & Disaster Recovery Planning

Managed Backup

  • Backup Deployment and Configuration
  • Backup Performance Monitoring
  • Backup Software Updates
  • Scheduled Backup Jobs
  • Data Center Replication & Disaster Recovery Planning

Managed Support

  • Monthly Network Health Review
  • Unlimited Network, End-user and Network Support

Managed Security

  • Anti-Virus Monitoring and Management
  • Anti-Spam Monitoring and Management
  • Regular Vulnerability Scan & Report

Managed Anti-Virus

Benefits of a Managed Anti-Virus 

Fully Managed Solution!

We include enterprise class endpoint software, monitored by us 24/7, and managed by a team of technical experts that will provide you with regular reports to ensure you can see that the devices in your business are protected at all times!

Reduce Operating Costs

A security incident can stop you from being 100% productive at work. This costs the company a lot of money in lost productivity and in opportunity costs. A virus can hit many machines and take weeks to eradicate. Removing this risk will save you money.

Protect Your Company’s Critical Assets and Information

Proactive technologies ensure an additional protection layer against all types of unknown malware, targeted attacks and Internet threats.

A Flexible Security Solution

Our advanced security features offer the appropriate security for any size of company and network.

Comprehensive Reporting

No longer will you be unsure of how well you are protected. We will provide you with reports monthly that let you know that you are safe!

Total Peace of Mind

Buying an anti-virus solution, installing it, and then relying on everyone to keep it updated is a worry. Now you can rest assured that all your servers, PCs and laptops are always protected and that there is a group of dedicated experts taking care of it for you 24/7.

 

“Almost 50% of SMBs shut down external network access during serious external attacks; for many SMBs, this can cause crippling revenue loss.”

– Gartner

 

Total Endpoint Security 

What is worse than a virus? Time and money wasted recovering from one!

Every minute counts in today’s business. Stop wasting your valuable and scarce IT resource time and energy on the selection, testing, planning, deployment, updating and reporting of your Anti-virus software.

X10 Networks’ Managed Anti-Virus service provides the skilled IT resources, domain expertise, centralized monitoring and management facilities, and proactive approach to ensuring the protection of your desktops and laptops against the ever-present threat of viruses, spam and malware attacks.

 

Key Features

Enterprise Class Solution

Encompassing more than just anti-virus, this solution supports full endpoint security.

Most Advanced Proactive Technology

Comprised of intrusion prevention, proactive detection and behavioural analysis.

Ransomware Protection

Allows laptops outside of the network to be fully protected.

Comprehensive Reporting Provides Transparency

A wide range of detailed reports are provided monthly to ensure you have visibility of what is happening and that you are being constantly protected.

 

Threats facing SMBs today:              

Ransomware

Network Viruses

Spyware

Data Theft

Phishing Attacks

Email Spam and Malware

Unpatched Devices

 

95% of small and midsize businesses have an anti- virus installed, but 74% still experienced attacks last year!

Why our clients choose our Managed Anti-Virus

Stand-alone Anti-Virus Software:

  • Provides a point solution to specific issues
  • Requires manual monitoring and maintenance to remain current and effective
  • Relies on end-user decisions for operation
  • Does not provide consistent version control across desktops
  • Does not provide centralized management


Managed Anti-Virus:

  • Provides proactive and comprehensive security, monitoring and management
  • Centralizes the deployment and updating of software to ensure coverage and consistency
  • Automates management processes to avoid errors and reduce costs
  • Leverages expert IT skills

 

Managed Backup Service

What would be the cost to your business if you lost your critical data?

Your business data is the lifeblood of your company and the amount you are collecting and storing is growing all the time. Imagine the impact if you lost a day’s data, a week’s data, a year’s data, due to inadequate or infrequent back-up processes. What would happen, could you recover?

A managed backup service from X10 Networks ensures that all files are automatically backed up as frequently as every 15 minutes if needed. And it will likely cost less than your monthly phone bill. So, how much is your data worth?

Key Features

Delta level technology means never having to do another full backup, drastically reducing the backup time, storage space, network traffic, and workload of your servers.

Recover Your Data to Dissimilar Hardware

Can perform a bare metal restore of your data to dissimilar hardware. You don’t have to worry about purchasing that new server anymore.

Virtual Server Suppor

Backup your virtual servers with the same software that you use to back up your physical servers.

Supreme Flexibility

Recover your data from nearly any point in time, whether it is just one file or a full restore.

Full Transparency Through Reporting

Wide range of detailed reports are provided monthly to ensure that you know what is happening and that you can breathe easy knowing that your data is protected.

Fully Managed System

We monitor the software to ensure it is always working, and will act immediately if there is an issue.

Benefits of a Managed Backup 

Low Cost of Ownership

A fully managed data backup and restore solution for the same or less than a capital purchase that you have to manage yourself.

Total Peace of Mind

Thanks to centralized management and monitoring by our NOC team, you can rest assured that your business data is safe and being handled by experts. Which means you can focus on your business.

Reduce Your Day-to-Day Operating Costs

While most solutions require full backups periodically or in some cases daily, our solution only requires an initial full backup then from that point stores only incremental file changes. Saving you money in storage space, data transfer costs and server load.

Safeguard Business Information

Since the solution takes backups in terms of changes, you will be able to recover files, even older revisions.

Ensure Business Continuity

Backup your most critical business applications to ensure that you can get quick access to restore systems that would have the most impact to your day-to-day operations if they were down.

Increase Productivity and Decrease Downtime

With our rapid restore capabilities, we will minimize the costs associated with lost productivity and downtime.

Detailed Reporting Information

No longer will you be unsure of how well your data is protected. We will provide you with reports monthly that let you know that your data is safe!

 

Why our clients choose our Managed Backup Solution

 Reduced Costs:

  • Less storage space required
  • Less bandwidth needed
  • Recover to dissimilar hardware if needed

Increased Awareness:

  • Centralized NOC Management and Monitoring by our engineering team
  • Detailed monthly reports on backup status

Improved Productivity:

  • Back up more data in less time
  • Minimize downtime with faster restore times

Increased Confidence:

  • Regular backups minimize business downtime in the event of a data loss
  • Backups are always scheduled and managed by experts

Threats facing SMBs today:

Loss of Data

Failed Restores

Costly Upkeep

Unreliable Systems

Compliance

Cost of Downtime

 

“75% of small and midsize businesses rank data loss as the most significant risk to their business.”

– Applied Research

 

Managed Risk and Security

Are you in an industry that is governed by regulatory compliance acts? Is the threat of an audit always looming?

Getting audited will cost your organization thousands! But what if you already had the reports ready for the auditor? Think of the savings!

We have the technology and the know-how to prepare your HIPAA, PCIDSS, GDPR, or other major compliance reports for you on a monthly basis. We can even tell you how you did and put a project plan in place if you are not meeting the relevant requirements. Stop looking over your shoulder, waiting for the big bill to come. Take control of your IT environment and start breathing easy. Don’t be afraid of an audit… be ready for it!

Benefits of Managed Risk and Security

Be Prepared with Support and Guidance from the Experts

Our highly trained staff will ensure that your reports are prepared the way the auditors want to see them and they will take the time to make sure you know what’s going on.

Secure Sensitive Client Data

This is the reason that those regulatory compliance acts exist in the first place. What would happen to your business or your reputation if your client data was stolen? Ensuring you met regulatory compliance requirements means you did everything the government suggested and takes the pressure off.

Address issues quickly

Running the reports monthly means you have time to ensure any issues found are dealt with and behind you. Don’t wait for the audit to happen because then you are paying the fines and the project bills at the same time.

Reduce operating costs

Failure to meet regulatory requirements can lead to hefty fines. Identifying and eliminating these risks will save you money!

Total peace of mind

With us, you never have to worry about being prepared for the inevitable audit. You’ll be ready and your IT will pass with flying colours!

 

 

Managed Security

Complete Security Protection for Your Business

 

X10 Networks provides your organization with a multi layered security approach to protection. We evaluate and analyze your needs and customize our service to meet your needs. 

We can provide you with a complete Layered Security Solution that includes the industry leading protection out in the market today. We will work to keep your employees protected and productive.

 

Don’t leave the safety and security of your network environment in the hands of your employees. Utilizing our services ensures you have a dedicated team of security professionals customizing solutions to meet your protection needs. Providing multi-layered levels of security will ensure redundancy and enhanced protection of your critical corporate data and reduction in potential hack or theft attempts will be averted.

X10 Networks’ Layered Security services will provide you with the skilled IT resources and enterprise-class security protection and detection you need to ensure the ongoing safety of your network against the ever-evolving security threats in today’s marketplace. The confidentiality and protection of your client’s info is paramount to your viability and success as an organization.

 

Benefits of Our Layered Security Approach

 

In Depth Security Monitoring

We will keep a continual eye on your complete network 24/7/365 and be alerted to any potential issues or breach attempts allowing us to react quickly to eliminate threats.

Protect Your Company’s Critical Assets and Information

Data backup is only sufficient to a level, aligning protection levels from inception of data being saved, to backing up data, encrypting all files and proper transit to offsite locations for redundancy will provide you peace of mind in the security of your critical business files.

Comprehensive Consulting

Have confidence that your systems are continually being protected! We will provide you with monthly reports and quarterly Risk and security review meetings that will demonstrate the effectiveness of our service.

 

Total Protection 

Enterprise Class Coverage

Combining multiple layers of protection ensures your properly protected from external threats

Proactive Approach

Comprised of advanced technologies that can detect and deploy the latest protection protocols and let our Network Operations Center track potential issues

Keeping you Informed

A wide range of reports are provided monthly to ensure you have visibility into the security being provided

Fully Security Monitoring

We monitor your entire environment to ensure it remains healthy and protected and will act immediately if there is an issue

Scans Outbound Emails

Avoid fines and IP blacklisting with our Enterprise solution that as well adds protection on your outbound mail service

 

Threats facing SMBs today:

Ransomware

Data Theft

Hacking Attempts

Employee Data Loss

Phishing Attacks

Corporate Espionage

Daily Evolving Security Threats

 

Everyday over 5 million data records are lost or stolen worldwide!

 

Why our clients choose our Layered Security Services

Basic Security Protection:

  • Provides a point solution to specific issues
  • Requires manual monitoring and maintenance to remain current and effective
  • Relies on end-user decisions for operation
  • Maintains only local data backup
  • Does not provide centralized management or reporting

Layered Security Protection:

  • Provides comprehensive security, monitoring and management 24/7/365
  • Layered security protection protocols customized to your organization’s critical needs
  • Leverages our security professionals to provide daily management
  • Monthly reporting and quarterly consulting to demonstrate protection

 

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